I know this may surprise people, but I don't know everything. I'll give you a second to recover from that idea.
I actually have a question that I hope my friends can help me with. My question is, If I am performing Business Process Re-engineering work, how do we know we are done, and how do we know if we have done a good job?
Essentially what I'm looking for are the artifacts of a thorough BPR and the measures used to verify that the work has been effective. I realize that this area is generally very squishy, but any insight into it is valuable. So please let me know. The area I'm focusing on is the BPR that occurrs before the requirements phase of a systems project. To paraphrase a former professor of mine, If you automate a bad business process, all you get is a faster bad business process. As such I'm focused on defining and describing the work that will make the business process better before engaging a significant development project.
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