Monday, October 3, 2011

Facebook should read their own literature

So the week before last, Facebook made some changes. They created some new thing where your highest priority friends are on top. The problem is that Facebook rolled out this change without any heads up or notification. It was not there one day, and is there the next.

I don't want to sound like Andy Rooney, who incidentally retired today, but what's up? Facebook got a bloody nose last year when they rolled out a bunch of privacy changes without any heads up. So my first concern is that the organization seems to have a difficult time learning from their mistakes. Or, dare I say it, that they think they know what is best for us regular people and aren't interested in what users think.

But here we are with the application that put social networking on the map and they keep pissing off their users. I know that I'm not alone on this, but users can only take so much of this before we decide to go somewhere else. The baffling thing is that the social network creator can't devise a social solution to this problem.

Why do they not have some sort of forum by which the masses identify the type of changes people may consider making? Then they could implement or illustrate these changes somewhere and put them out there for people to vote on. Then you leave it for people to vote and wait. The purpose of voting is to see whether the masses sign on for that change or not. Let the power of the social platform work in your favor.

Instead they are doing the converse. They push these changes out and then wait to see how many status change to tell people how much they hate the changes. If the hate mail rises to a certain level they roll back the change.

Hey, Facebook, hire a Project Manager.

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